Free USA Shipping Information
- Free Shipping on all orders over $75
- Standard UPS Shipping is $5.95
- Orders Shipped USA with DHL, USPS or FEDEX
USA Shipping Options
- Express 2 Days - Tracked
- Standard 5-10 Days - Tracked
At checkout, you can choose from the above shipping options.
- Order received & prepared for dispatch
- Order Fulfilled & dispatched (UPS, DHL, FEDEX)
- Shipping and Tracking number emailed to you
- Returns are easy to our USA Warehouse
How long will it take to arrive?
Within the USA, Standard Delivery times vary between 4 and 10 days - depending on which option you choose. Express Delivery is normally 2-3 days. Deliveries occur Monday to Saturday.
How will I know it has been sent?
We'll send you an email with the tracking number and shipping confirmation. If you like, you can also sign up for an alert in Facebook Messenger.
You can track your order via web tracking.
What if I don't like my order?
You can easily return an item to us using our Returns Page here.
Please let us know within 14 days of receiving your order if you would like to return it. Returned items must be in a sellable condition (see below).
Items eligible for refunds or exchanges
All returns items need to be in a sellable condition. This means being new, unused and in original packaging. Sadly we are not able to refund any charges to ship the items back to us or the original shipping to you if you paid for this separately. If an item is received as "Defective" or "Customer Damaged" or does not have original product packaging included, we will not be able to offer a refund or store credit. Items would be classified as 'Customer Damaged' if they have been used, contain traces of chemicals or substances or traces of pet hair. If any items are received as damaged or customer damaged, the items will be disposed of.
It's your responsibility to ensure the item gets back to us and we always recommend shipping it with tracking. This way, we can find it if it's lost or mis-placed. If you are returning items to us which have been shipped to you in error, we'll gladly cover the shipping cost of those. This really doesn't happen very often, but when it does, we make it right quickly.
When can I expect to receive an eligible refund?
You should expect to receive your refund within 5 calendar days of your item being processed in our warehouse. Please allow up to 2 days for items received in the warehouse to be processed and the return to be approved. From the day when your refund is processed, your bank may take up to 3 working days to credit the funds into your account.