Quality
We believe in quality.
We’ve handpicked our production partners for their craft, attention to detail, and dedication to quality. Every single factory we work with shares our values of fairness and sustainability. Every stitch, seam and join is expertly crafted for the finest fit and feel. We love working with family-owned factories because they take pride in their work (unlike in corporate production facilities). Many of the technicians who work in our factories have years of experience in producing garments and accessories.
This dedication to high quality is visible in every product. Our philosophy is to keep our overhead costs low so that the price you pay is for the product.
Every decision we make in production has an impact on the overall quality, fit, and feel. We have invested heavily in all of our production partners and have dedicated teams who only work on producing Saint and Sofia styles.
Since 2011, the Saint and Sofia team has designed and delivered over 5 million products to customers around the world.
We only work with family-owned fabric mills, factories, and logistics companies to bring our products from design to your doorstep. We exclusively manufacture all of our styles and accessories in Europe. We prefer to choose using the finest natural and eco-friendly fabrics such as Organic Cotton and Ecovero.
Through our dedicated production company, we have an experienced team on the ground working with all of our partners on a daily basis. We only work with fully certified factories that pass a strict set of quality and ethical standards. We personally visit every factory we work with to ensure quality standards. Our garment technologists oversee the production process from beginning to end to guarantee product quality.
Detail obsessed
Our designers provide detailed specifications for every style to our production team who then coordinate the production of samples. After fittings and iterations to patterns, a final file is prepared that includes requirements for finishing. This finishing includes notes on seams, joins, and trims (button, zips etc) and how they should be prepared.
Each factory commits to our multi-step quality assurance process as well as spending additional production time finishing every garment. As a result, our fault rate on garments and accessories is 60% less than the industry average. If you have any issues with your items, we’ll replace them for free.
Design to door
Saint and Sofia have a dedicated team of over 70 people in our Fulfilment Centres in the USA, UK and Europe supporting over 500,000 customers. We dispatch most orders on the same day we receive them and every order is sent fully-tracked. We work with DHL, UPS, DPD and the Royal Mail to efficiently deliver orders to customers.
We have a highly trained customer care team based in the UK, Europe and USA to help all of our customers before and after purchase. If you'd like to get in touch about an order, please email us at care@saintandsofia.com where the team are standing by to help.
Each of our fulfilment centres uses the best software and technology to efficiently process every order. You should receive an order confirmation after your order is placed and a separate confirmation email once it has been dispatched. This will contain the estimated date and time of delivery as well as the tracking number to track your delivery with the delivery courier.
Quality manufacturing
Since 2018, we’ve worked with the best suppliers in Europe who specialise in producing eco-friendly fabrics. We’ve spent years sourcing only the finest fabrics from family owned businesses like ours who share our values.
We use fabrics such as GOTS Certified Organic Cotton, Tencel, EcoViscose, Cupro and Ponte Di Roma from recycled ocean plastics. The aim is to produce sustainably in a way that reduced our environmental impact. We avoid using fabrics that have a negative impact such as polyester and cotton.
We’ve found that sustainable fabrics also offer a higher quality experience and can offer more durability than conventional fabrics. Customers, in particular, love the feel of our Organic Cotton and Eco Viscose styles. All of our fabric choices are designed to be both soft and sustainable and we’ve found with a little extra effort, it’s possible to achieve both.
Quality assurance
Every product passes a multi-step quality assurance test to guarantee the finishing. Every style is individually inspected and checked, pressed, and packed to guarantee quality. We use special bio-degradable packaging to minimise the environmental impact but also to ensure the styles are dust-free.
Two teams inspect every product. One team is based at the factory and another team is sent by our production office before products are shipped to our fulfillment centers in the UK, Europe, and USA for dispatch. Any garments or accessories that don’t pass our strict 30 point test are rejected.
