Free Shipping & Returns Info

United States
  • Free Shipping on all orders today
  • Choose Standard or Express Shipping
  • Express Shipping 2 Days ($20)
  • Shipping via UPS, Fedex or DHL
  • 28 Day Refund Guarantee
  • Email us care@saintandsofia.com
  • Call us 855-655-8347
  • Visit our Help Centre

After your order:

  • Order Fulfilled
  • Delivered by UPS, DHL or Fedex
  • Shipping and Tracking e-mailed
  • Returns to our USA Warehouse
  • Easy, paperless returns and exchanges

International

  • Choose Standard or Express Shipping
  • Standard Shipping 6-8 Days
  • Express Shipping 2-3 Days 
  • Shipping cost calculated at checkout
  • Shipping via UPS, Fedex or DHL
  • 28 Day Refund Guarantee
  • Email us care@saintandsofia.com
  • Visit our Help Centre

Order & Delivery Tracking:

We'll send you a confirmation email with the tracking number and shipping confirmation.  You can also track your order via web tracking.  

28 Day Refund Guarantee:

No problem, we'll happily send you a Free replacement for a better size or style. You can easily return an item back to our warehouse using our Returns Page here.

Please let us know within 14 days of receiving your order if you would like to return it. You then have another 14 days to return the item back to us. Returned items must be in a sellable condition (see below).  Any item purchased as part of a sale is final and can be returned for a store credit or exchange only.  

Items eligible for refunds or exchanges:

All returns items need to be in a sellable condition and returned within 14 days of approving your return. Sadly we are not able to refund any charges to ship the items back to us or the original shipping to you if you paid for this separately. If an item is received as "Defective" or "Customer Damaged" or does not have original product packaging included, or is received more than 14 days after notification of return we will not be able to offer a refund or store credit. Items would be classified as 'Customer Damaged' if they have been used, contain traces of chemicals or substances or traces of pet hair.  If any items are received as damaged or customer damaged, the items will be disposed of.  

Any items bought on sale are final sale. 

How do I return an item?

We’ll send you a Returns label for all USA returns. Please visit the Return an Item page to return an item. Please notify us that you would like to return an item for a refund within 14 days of receipt. All returned items must be in a sellable condition (see below). Please note, if a return is submitted for exchange or store credit, but refund is then requested, the prepaid label cost will be deducted from your refund.

Refund processing:

You should expect to receive your refund within 5 working days of your item being processed in our warehouse. Please allow up to 2 days for items received in the warehouse to be processed and the return to be approved.  From the day when your refund is processed, your bank may take up to 3 working days to credit the funds into your account.